NRAM Limited

Financial Ombudsman decision DRN3323914 Upheld

Upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Thu Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

There is nothing in her mortgage offer or in any conversations to show that a review fee was payable.Charges and fees

Miss D complains that NRAM plc has calculated the balance of her buy-to-let mortgage incorrectly.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3323914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.