Barclays Bank Plc
Financial Ombudsman decision DRN3322291 Not upheld
Not upheldoutcome, as published by the Ombudsman
£760redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Ms K complains Barclays Bank Plc has not properly compensated her following fraudulent activity on her account.Unauthorised transaction
But the bank recognised it had not dealt with Ms K as well as it should have done. She had to speak to several people at the bank, and on quite a few occasions, to clarify what was happening.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3322291.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.