Bank of Scotland Plc

Financial Ombudsman decision DRN3311224 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Ms B also says she was overdrawn on the account a number of times over the five years she had the mortgage with Lloyds and incurred bank charges.Charges and fees

Ms B complains that in order to get a mortgage she was pressured into opening a current accountProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3311224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.