Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›
MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN3303976 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
incorrectly told him his regular saver account is still open when he knows it closedAccount closed or refused
M&S Bank held incorrect information within its systems which was in contravention of the General Data Protection Regulations (GDPR)Data and privacy
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3303976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.