Barclays Bank Plc
Financial Ombudsman decision DRN3295054 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
offset a credit card debt and then deleted the credit card accountCharges and fees
Barclaycard apologised that it continued to report an outstanding balance on the account it kept in house after it exercised the RTSO. Barclaycard recognises that this might have had an impact on Ms H’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3295054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.