Clydesdale Bank Plc
Financial Ombudsman decision DRN3272554 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
refund the interest it overcharged from the start of the loan until the revised terms in 2009Charges and fees
unfairly forced it to agree to interest rate changes on its 20 year fixed business loanInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3272554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.