Barclays Bank Plc
Financial Ombudsman decision DRN3267524 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr S and Miss M complain that Barclays Bank Plc (“Barclays”) advised them incorrectly to drawdown on their mortgage reserve account in 2010.Product mis-sold
They also complain that Barclays didn’t tell them that it was reducing their contractual mortgage payment (“CMP”).Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3267524.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.