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Tesco Personal Finance Limited

Financial Ombudsman decision DRN3247389 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback, Service failure

In the Ombudsman’s words

And to make matters worse, she’s been charged fees (which were later refunded)Charges and fees

She doesn’t think Tesco Bank has properly dealt with transactions that she didn’t authorise.Card dispute or chargeback

Mrs P complains about the poor service she’s received from Tesco Personal Finance PLC (Tesco Bank) about her credit card account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3247389.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.