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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN3243851 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,950redress stated in the decision
Thu Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He’d been charged over a thousand pounds for late payments due to the incorrect repayment figureCharges and fees
Kensington Mortgage Company Limited’s handling of his mortgage. It had made an error on the balance of his account.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3243851.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.