HSBC Bank plc

Financial Ombudsman decision DRN3228095 Upheld

Upheldoutcome, as published by the Ombudsman

£581redress stated in the decision

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr K complains that HSBC Bank plc won’t refund a payment from his account that he says he didn’t make or authorise.Unauthorised transaction

HSBC said that as Mr K never came back disputing the charge further within the timescales set by VISA it couldn’t challenge it further.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3228095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.