Bank of Scotland Plc

Financial Ombudsman decision DRN3216846 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Mon Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

complain about the way that Bank of Scotland plc handled their application to remove Miss S’s name from the mortgageMortgage administration

They were dissatisfied that it took Bank of Scotland a long time to respond to their enquiry and that they considered that their complaint wasn’t dealt with courteouslyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3216846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.