Express Gifts Limited

Financial Ombudsman decision DRN3215826 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

And Ms H wants any interest or other charges applied to her account since 2009 refunded.Charges and fees

Ms H complained that the default should’ve been added to her credit file in 2009Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3215826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.