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Express Gifts Limited
Companies House 04348488, incorporated January 2002 — this company is dissolved.
This company is dissolved at Companies House. The decisions below still stand as a record of what was decided, but the business behind them may no longer be trading, and any current customers may now be dealt with by a different entity.
69banking decisions
39.1%uphold rate
42not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 69 | 39.1% |
| Payment protection insurance | 5 | — |
| Insurance (excluding PPI) | 1 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 25 | 15 | 60.0% |
| Charges and fees | 16 | 5 | 31.3% |
| Complaint handling | 11 | 5 | 45.5% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.