PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN3192015 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

PayPal suspended Mr H’s accountFunds blocked or frozen

Mr H says he spoke to PayPal a number of times, but it didn’t raise a complaint, gave him incorrect information, hung up on him and didn’t call him back as promised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3192015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.