Elderbridge Limited
Financial Ombudsman decision DRN3188997 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr N complains that Elderbridge Limited (Elderbridge) didn’t handle the administration of his secured loan account appropriately.Mortgage administration
Elderbridge has also accepted that it failed to give a timely response when Mr N then tried to make contact and query what was happening.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3188997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.