Bank of Scotland Plc

Financial Ombudsman decision DRN3184601 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

Mr R’s complaint is that Lloyds Bank Plc (Lloyds) refuses to refund a number of transactions he didn’t authorise from his account.Unauthorised transaction

Mr R is represented by two family members with Power of Attorney for him.Bereavement and power of attorney

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3184601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.