Barclays Bank Plc
Financial Ombudsman decision DRN3174879 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
allowed a cheque to be paid into his ex-wife’s sole bank account that was made payable to them bothUnauthorised transaction
Barclays would not refund the money - it says that the dispute regarding the money is a civil dispute between Mr T and his ex-wifeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3174879.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.