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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN3153647 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

The adjudicator also considered it was unfair to ask Mr and Mrs J to repay the arrears over a two to three year period because this would not be affordable.Treatment in financial difficulty

NRAM agreed to change Mr and Mrs J’s mortgage to interest only on a temporary basis while they were experiencing financial difficulties. But it did not change it back to a repayment mortgage when it should have done.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3153647.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.