Secret Eye Limited
Financial Ombudsman decision DRN3148466 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Ms N complains that Secret Eye Limited, trading as the Finance Facility, has failed to refund a fee of £79.95 even though she did not take out a loan.Charges and fees
She considered that Secret Eye’s terms and conditions were misleading and did not make clear to Ms N that a fee was chargeable for its services.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3148466.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.