Barclays Bank Plc
Financial Ombudsman decision DRN3145296 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
transferred her money into a new account without her knowledge or authorityUnauthorised transaction
she was not given adequate help either during the phone call on during her later visit to the branchService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3145296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.