Arval UK Limited
Financial Ombudsman decision DRN3141744 Upheld
Upheldoutcome, as published by the Ombudsman
£758redress stated in the decision
Thu Sep 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Arval invoiced Mr C for the sum of £540.65 made up of £520.65 shortfall between the net book value of the car and the settlement paid by the insurer together with a £20 admin fee.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3141744.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.