Santander Cards UK Limited

Financial Ombudsman decision DRN3139838 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Mrs W disputes the outstanding balance on a store cardUnauthorised transaction

interest and late payment charges added to itCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3139838.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.