TSB Bank plc

Financial Ombudsman decision DRN3138781 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr O complains that TSB Bank plc won’t reimburse him for £5,000 he says was taken from his account without his permission.Unauthorised transaction

Mr O has also complained that TSB failed to raise a chargeback on a £249 payment made in February 2016.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3138781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.