Barclays Bank Plc
Financial Ombudsman decision DRN3126113 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
refund of the fees he has paidCharges and fees
The bank paid £100 compensation for its delay in responding to Mr CComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3126113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.