Bank of Scotland Plc

Financial Ombudsman decision DRN3125722 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

Halifax received a letter from the solicitors acting in the administration of the estate, asking it to freeze the account as a matter of urgency.Funds blocked or frozen

Mr R complains that Bank of Scotland plc (trading as Halifax) will not allow him access to an account which he held jointly with his late father.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3125722.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.