Barclays Bank Plc
Financial Ombudsman decision DRN3121587 Upheld
Upheldoutcome, as published by the Ombudsman
£327redress stated in the decision
Fri Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr F complains about the way that Barclays Bank PLC has dealt with his account and that it has not properly taken his financial difficulties into consideration.Treatment in financial difficulty
Barclays then offered to refund further fees totalling £204 to Mr F’s accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3121587.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.