Bank of Scotland Plc

Financial Ombudsman decision DRN3110479 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr V complains that Bank of Scotland plc (trading as Halifax) unfairly closed his accountsAccount closed or refused

I agree with the adjudicator that there were customer service failures which led to confusion over the account closures.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3110479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.