TSB Bank plc

Financial Ombudsman decision DRN3101224 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr and Mrs H complain about how TSB Bank Plc closed their joint account and Mr H’s business and personal accounts.Account closed or refused

Mr H says in January 2018 he tried to use his account card but it was blocked and he was unable to access online banking.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3101224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.