Studio Retail Limited

Financial Ombudsman decision DRN3092239 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mrs O complains that Studio Retail Ltd won’t refund payments she made on a catalogue account that she didn’t open.Unauthorised transaction

remove any adverse information in connection with the account from Mrs O’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3092239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.