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Shop Direct Financial Services Limited

Financial Ombudsman decision DRN3085406 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

won’t refund to her the money that she’s been charged for an item that she didn’t receiveCharges and fees

Shop Direct said that it had failed to address Mrs N’s complaint correctly in its final response so it offered her a further £50 compensation for any distress and inconvenience causedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3085406.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.