Bank of Scotland Plc

Financial Ombudsman decision DRN3074819 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sun Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr C complained that Bank of Scotland Plc, trading as Halifax, added unfair bank charges to his account over a number of years.Charges and fees

In 2011, Mr C says he came into financial difficulty when his wife was in an accident.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3074819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.