Capital One (Europe) plc

Financial Ombudsman decision DRN3058511 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12redress stated in the decision

Mon Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

incurred charges as a resultCharges and fees

Mr C complains that Capital One (Europe) plc should not have allowed him to spend over his credit card limit.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3058511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.