Bank of Scotland Plc

Financial Ombudsman decision DRN3057086 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr M complains that Bank of Scotland plc (trading as Halifax) has mismanaged his mortgage accountMortgage administration

Halifax’s offer of £300 for the delays in handling the complaint is a fair oneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3057086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.