Bank of Scotland Plc

Financial Ombudsman decision DRN3030436 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

increased her mortgage payments during the fixed rate period of her mortgageInterest and rates

failing to provide written confirmation of the changes in the mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3030436.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.