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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN3021964 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs N complained because The Royal Bank of Scotland Plc (RBS) wasn’t willing to extend their mortgage for an extra two years after the end of the term.Mortgage administration

I have also considered Mr and Mrs N’s many points about the responses and service they had from RBS during the process. I find that £100 compensation was sufficient, and I don’t require the bank to do more.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3021964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.