Bank of Scotland Plc

Financial Ombudsman decision DRN3017657 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Halifax ought to have realised Miss W was experiencing financial difficulty as early as 2013, so shouldn’t have added any more interest, fees and charges from then.Treatment in financial difficulty

reword Miss W’s accounts to remove all the interest and charges added to account ending 4310 from 15 February 2013Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3017657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.