Barclays Bank Plc
Financial Ombudsman decision DRN3017122 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Barclays no longer processes applications for Connect Card for customers who live abroad.Account closed or refused
Barclays has acknowledged that Mrs R was given varying information and that she has spent considerable time and effort trying to get a new Connect Card.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3017122.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.