Clydesdale Bank Plc
Financial Ombudsman decision DRN3005052 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
One of the foolproof ways of finding out whether a chargeback would be successful is by processing one.Card dispute or chargeback
Clydesdale offered Mr and Mrs M £400 for the way they managed this part of the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3005052.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.