Bank of Scotland Plc

Financial Ombudsman decision DRN2985361 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

the wrong interest rate has been chargedInterest and rates

This complaint is about a mortgage Mr and Mrs N hold with Bank of Scotland plc trading as Halifax. Mr and Mrs N complain that credits to their mortgage have been mis-applied, and that the wrong interest rate has been chargedMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2985361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.