Barclays Bank Plc
Financial Ombudsman decision DRN2945661 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed, Service failure
In the Ombudsman’s words
closed their account without proper noticeAccount closed or refused
failed to pay some direct debitsPayment delayed or failed
failed to take copies of all the identification documents she providedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2945661.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.