Arrow Global Limited

Financial Ombudsman decision DRN2932380 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Refund all arrears management charges applied to the account since 1 March 2012Charges and fees

Refund all interest charged to the loan since 14 December 2012Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2932380.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.