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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN2928804 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Delayed correcting their mortgage – causing a significant amount of arrears, which showed on their credit file.Credit file reporting
Unfairly switched their mortgage from interest only to repayment without adequate noticeMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2928804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.