Cheltenham & Gloucester plc

Financial Ombudsman decision DRN2915204 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

C&G did not agree that they had failed to tell Mr and Mrs A that the mortgage was for a certain term with an expiry date.Mortgage administration

C&G has accepted that its customer service fell short of the standard that should be expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2915204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.