Barclays Bank Plc
Financial Ombudsman decision DRN2904144 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr and Mrs H complain that Barclays Bank PLC wrongly allowed transactions totalling over £300, relating to membership of rewards programmes, to be debited to their account.Unauthorised transaction
I do find Barclays’ handling of the matter to have been poor. Incorrect information was provided initially by the bank, and raised false expectations in Mr and Mrs H that they would receive a full refund.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2904144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.