Santander UK Plc
Financial Ombudsman decision DRN2900856 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The deeds to Mr C’s house were missing for some months and there were delays to the sale of the house.Mortgage administration
Santander acknowledges that it should have delivered the deeds sooner than five weeks after receiving the request from E.Service failure
Rules cited
FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2900856.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.