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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN2895327 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs R complains that The Co-operative Bank Plc (‘the bank’) will not refund three cash machine withdrawals that were made from her account following the theft of her wallet.Unauthorised transaction

She also complains about the bank’s handling of the matterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2895327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.