Barclays Bank Plc
Financial Ombudsman decision DRN2883314 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Ms E and Mr F complain that Barclays Bank PLC should bear some responsibility for money lost to them through a ‘job scam’ that Mr F fell victim to.APP scam refund refused
Barclays agreed to write off some charges that had been incurred on the joint account, to enable it to be closed.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2883314.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.