Santander UK Plc
Financial Ombudsman decision DRN2877194 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
the payments that it had debited to the account were all authorised by Miss BUnauthorised transaction
I haven’t seen any evidence that would enable me to reasonably conclude that Santander gave Miss B incorrect information about her account balance at any time.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2877194.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.