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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN2865358 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs S complain Southern Pacific Mortgage Limited treated them unfairly when, following the breakdown of their boiler, they were unable to make the agreed payment on their payment plan.Treatment in financial difficulty

reimburse the arrears management fee applied in January.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2865358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.