TSB Bank plc

Financial Ombudsman decision DRN2864124 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

Bank charges have been applied to their account and they say that TSB agreed to refund them.Charges and fees

A chargeback claim was made and one of the payments was refunded.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2864124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.